Privacy Policy

LAVALED ("we," "us," or "our") respects your privacy and is committed to protecting any personal information you provide. This Privacy Policy explains how we collect, use, and protect your information when you book or use our services.

​

1. Information We Collect
When you book a game session at LAVALED, we collect the following personal information through our Wix booking system:

• Name

• Email address

• Phone number

• We do not collect payment details, as all payments are made in person at our location in cash only.

Additionally, our website (hosted on Wix) may use cookies and similar tracking technologies to enhance user experience and gather anonymous usage data.

​

 1.1 Cookies and Tracking Technologies

Our website uses the following types of cookies and tracking technologies:

a) Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in booking forms.

b) Analytics Cookies: We use Google Tag Manager and Google Analytics to collect anonymous information about how visitors use our website. These cookies help us understand which pages are the most popular, how visitors navigate through our site, and how we can improve the user experience. The information collected includes:

* Pages visited and time spent on each page

* Technical information about your device and browser

* The website you came from (if applicable)

* Country and general location information.

These tools do not identify you personally.

​

The data collected is aggregated and anonymous. You can manage or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may impact your experience on our website.

​

2. How We Use Your Information
We use the information you provide for the following purposes:

• To confirm and manage your booking.

• To communicate with you about your reservation.

• To send important updates about your game session.

• To improve our services and customer experience.

We do not share or sell your personal information to third parties.

​

3. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

​

4. Your Rights
You can request access to, update, or delete your personal information. To make a request,

 please contact us at  info@thelavaled.com

​

5. Changes to this Policy
We may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of any changes.

​

For any questions, please contact us. 

 

By booking and participating in LAVALED, you acknowledge that you have read, understood, and agreed to our Terms of Use and our Privacy Policy, which are available as separate documents.